Refund Policy

                                  Returns and Refunds for Perishable Goods

Due to the nature of our products being perishable, we have a specific policy in place for returns and refunds.

 

Refund Eligibility

We accept returns and issue refunds for perishable goods under the following conditions:

1. Damaged or Defective Goods:

   • If you receive perishable goods that are damaged or defective, please contact us within 24 hours of receiving the product.

   • We may request supporting documentation such as photographs to assess the damage or defect.

2. Incorrect or Incomplete Orders:

   • In the event that you receive an incorrect or incomplete order, please notify us immediately.

   • We will either replace the missing items or provide a refund, depending on your preference.

 

Refund Process for Perishable Goods

To request a refund for eligible reasons, please contact our customer support at [estellaessentials66@gmail.com]. Provide your order number and details about the issue, and we will guide you through the process.

​

Exceptions

Perishable goods that have been opened, partially consumed, or improperly stored are not eligible for a refund.

 

Refund Timing

Once your refund request is approved and processed, refunds for perishable goods will be issued promptly. The timing of the refund may vary depending on your original payment method.

 

CONTACT US

If you have any questions or concerns about our refund policy for perishable goods, please contact us at [estellaessentials66@gmail.com].